Services and Support Offered

Picking up and managing your existing conveyancing caseload at short notice

Drawing on my range of experience of working in the conveyancing departments of a number of local North East firms as well as working in a high volume environment for a national firm of solicitors, I am quickly able to pick up and manage your conveyancing caseload at short notice and continue to provide an excellent service to your clients.

This can be as a result of the need for emergency short notice cover due to unexpected staff shortages, holiday or sickness cover, maternity cover or as a temporary extra pair of hands to help you meet your clients' deadlines when you have a heavy workload.

I am very happy to provide this support at very short notice and will always seek to meet your precise resourcing needs wherever possible, whilst offering creative alternative options if necessary.

Adaptability and flexibility are key strengths and my primary aims are to ensure continuity, professionalism and efficient and effective use of my time with you, whilst ensuring a seamless and first class service for your clients.

Range of Consultancy Support

Setting up and using case management systems to maximise business efficiency and improve customer service.
I have many years experience of working with a range of conveyancing case management systems and can offer you support and guidance on how to get the best out of your existing system to maximise efficiency and improve customer service.

I can provide training for you and your staff on using and maintaining the system to maximum effect and, once familiar with your system, can offer a telephone helpline service to support you and your team remotely as required.
Improving office practices and business efficiency.
Drawing on over 20 years' experience of working in the conveyancing industry in a range of different environments and using different processes and procedures, I can review your current systems and practices and provide feedback and recommend changes and fine tuning to maximise efficiency and improve your customer experience.

Staff training on case management systems, improving customer service levels and conveyancing practices

I can train groups of staff or provide one to one training to individuals at all levels in the company on a range of conveyancing topics, including:

Improving customer service
Efficient conveyancing and office practices
Maximising the use of your case management system
Business Development

Business Development

Throughout my conveyancing career, the majority of roles have included a significant business development element. By building an understanding of your conveyancing business, I can advise on a range of options to support you in building your business.